Privacy Policy nakwin44 – Malaysian User Data Protection

Nakwin44 is an online betting and entertainment platform operating for the Malaysian market. We understand that user trust is the foundation of any good business relationship, and protecting your personal information is a large part of earning that trust.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how private organisations handle individuals' personal data in this country. nakwin44 operates as a "data processor" under the PDPA and takes these legal and ethical responsibilities seriously.

This policy applies to all users who register, browse, or use any of the services provided by nakwin44, including the website, mobile application (if available), and all customer support channels. If you have any questions about this policy, please contact us at support@nakwin44.my.

Nakwin44 only collects information that is necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

For identity verification and legal compliance related to anti-money laundering (AML) requirements, nakwin44 may request copies of identity documents such as a Malaysian identity card (MyKad) or passport for withdrawals exceeding a certain threshold. These documents are stored with full encryption and are only accessible to authorised personnel.

Nakwin44 collects personal data through several distinct methods, all of which are lawful and transparent:

• Directly from you: Information you provide when registering an account, completing your profile, contacting the nakwin44 support team, or participating in promotions and contests.
• Automatically through your use of the platform: Technical and usage data is collected automatically as you browse or use the nakwin44 platform — including information about your device, IP address, pages visited, and actions taken within the platform.
• Via payment provider: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or Maybank2u/CIMB Clicks, the respective payment provider may share the necessary transaction information with nakwin44 to verify and record your payment.
• Through cookies and similar technologies: As described in Section 7, nakwin44 uses cookies and other tracking technologies to collect usage data and enhance the user experience on the platform.
• From public sources: In cases involving identity verification or AML compliance, nakwin44 may use legitimate public sources or licensed third-party verification services to validate the information you have provided.

Nakwin44 uses your personal data solely for the following legitimate and stated purposes. We will not use your data for any other purpose without obtaining your consent first:

• Account management: Creating, verifying, and managing your nakwin44 user account, including the age and identity verification required by law.
• Transaction processing: Processing deposits (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others), withdrawals, and all other financial transactions you carry out on the nakwin44 platform in Malaysian Ringgit (MYR).
• Service delivery: Allows you to access and play all games on nakwin44, including slots, Live Casino, Malaysia Super League and EPL Sports Betting, E-Sports, virtual sports, and all other services.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance to you whenever needed.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, or any misuse of the nakwin44 platform.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to nakwin44, including Malaysia's PDPA requirements and other relevant legislation.
• Service improvement: Analyzing aggregated and anonymized usage patterns to improve the platform, introduce new features, and continuously refine the overall nakwin44 user experience.
• Marketing communications (with consent): Sending you information about promotions, new bonuses, and nakwin44 platform updates — only if you have agreed to receive marketing communications at registration or thereafter.

Nakwin44 does not sell or rent users' personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share your data in the following limited circumstances:

• Payment service providers: Required transaction information is shared with your chosen e-wallet and banking service providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks) to process your deposits and withdrawals. These providers maintain their own privacy policies and are responsible for the data they process.
• Game providers: Minimal technical information (such as player ID and balance) is shared with our game providers, including Evolution Gaming and Pragmatic Play, to enable you to play at their tables. These providers are internationally licensed companies bound by strict confidentiality agreements with nakwin44.
• Security and verification services: nakwin44 may engage third-party services for identity verification, fraud detection, and AML compliance. Data sharing in this context is limited strictly to the information required.
• Legal authorities: nakwin44 will disclose user data to Malaysian authorities or other regulatory bodies if required by a court order, legislation, or valid legal process. We will not disclose your data to any authority beyond what is legally required.
• Business transfer: In the event of a merger, acquisition, or corporate asset transfer, user data may be transferred as part of the business assets. Users will be notified in advance of any such transfer.

In all cases of data sharing, nakwin44 ensures that the receiving party is bound by confidentiality agreements and data protection obligations that are equivalent to or stricter than our own commitments under this policy.

Nakwin44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Transmission encryption: All communication between your browser and nakwin44 servers is protected with TLS 1.3 / SSL 256-bit encryption, ensuring your data cannot be intercepted in transit.
• Storage encryption: Sensitive data stored in nakwin44's databases — including identity information and financial records — is encrypted using industry-recognised encryption algorithms.
• Access controls: Only nakwin44 staff with a legitimate business need may access user data, and all access is logged and monitored. The principle of least privilege is applied consistently.
• 24/7 security monitoring: nakwin44's threat detection system operates around the clock to identify and respond to any unauthorised access attempts or suspicious activity.
• Regular security assessments: nakwin44 conducts regular security audits and penetration testing to identify and address any vulnerabilities in our systems.
• Breach response procedure: nakwin44 has a clearly defined incident response procedure. In the event of a serious data breach, we will notify affected users and the relevant authorities within the timeframe stipulated by Malaysia's PDPA.

Nakwin44 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the nakwin44 platform and prevent you from logging in or playing properly. For more information on how to manage cookies, refer to the documentation for your web browser.

As a nakwin44 user and data subject under Malaysia's PDPA, you have the following rights in relation to the personal data we hold about you:

To exercise any of the above rights, please contact the nakwin44 data protection team at support@nakwin44.my stating the right you wish to exercise along with any relevant information. We will verify your identity before processing the request and will respond within the timeframe stipulated by Malaysia's PDPA.

In the course of operating the platform, nakwin44 may need to transfer personal data to servers or service providers located outside Malaysia — particularly in the context of international game providers such as Evolution Gaming and Pragmatic Play, which maintain technical infrastructure across multiple countries.

When such a transfer occurs, nakwin44 ensures adequate safeguards are in place:

• Binding Data Processing Agreements with all third-party providers that receive nakwin44 user data
• Confirmation that data recipients comply with data protection standards equivalent to or stricter than Malaysia's PDPA
• Use of recognized standard contractual clauses to safeguard data in international transfers
• Regular assessments of the data protection practices of all vendors involved in processing nakwin44 user data

Nakwin44 will not transfer your personal data to any country that does not have adequate data protection laws without first obtaining your consent or putting appropriate safeguards in place.

Nakwin44 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal developments, or platform operational requirements. When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered address at least 14 days before changes take effect for material updates
• Displaying an in-platform notice on nakwin44 when you log in
• For major changes that require fresh consent, we will ask you to actively confirm your agreement

Your continued use of the nakwin44 platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

Previous versions of this Privacy Policy are available upon request. Please contact the nakwin44 support team if you would like to review an earlier version.

If you have any questions, concerns, or complaints regarding how nakwin44 handles your personal data, you may reach us through the following channels:

We encourage you to contact nakwin44 directly in the first instance if you have any concerns regarding your personal data. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.

This Privacy Policy is effective from January 2026. It is written and presented in Bahasa Melayu as the primary language, in line with nakwin44's commitment to serving Malaysian players fully in the national language.